Shipping & Returns

Shipping & Return Policy

Shipping details

UK Orders

UK Delivery Rates - UK Standard Delivery (3-5 working days) from £1.00

(Tracked 48 Hour Service)
This is our standard, recommended option. For this, we use Royal Mail Second Class postage. Deliveries can sometimes take up to a week, but are normally delivered in 3-5 working days. Orders dispatched via this method may also be delivered on a Saturday. This method also allows you to track your order.

Free Shipping For Orders Over £40 - Free Shipping (5-8 working days) - £0
UK orders over £40 are eligible for a free shipping option. This must be selected at the shopping cart stage. This is only available for UK Mainland orders (excluding Scottish Highlands, Northern Ireland, Isle of Man, and Isle of Scilly).
Large Items
Large, bulky, and awkward orders require additional handling and take more time to process. As a result, all products that have a length of over 1.2m will be subjected to a £9.95 additional shipping surcharge. This is set by our couriers and not ourselves. There will be a notification on the product page and also at checkout if this surcharge applies to products you are ordering. This is valid for both domestic and international shipments. This Surcharge is exempt from any other shipping rules. Even if your order would otherwise qualify for free shipping, the inclusion of a large item or items necessitates a surcharge. Please feel free to contact us about the collection if this is feasible for you.

Next Day Delivery to UK Zones C & D

If you require Next Day Delivery to addresses in postcodes in Zone C or Zone D, this will be charged at £23.95. Regular Royal Mail First Class shipping (£6.95) is available on all orders with a combined total weight of 2.5kg or less. Please note that we are unable to offer Free Shipping to addresses in Postcode Zones C & D at this time. A full list of exempt postcodes and a map highlighting these areas can be found below.

Zone C Postcodes
AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, BT, GY, JE
Zone D Postcodes
HS, IV41-49, IV51, IV55, IV56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE,IM, PO

Channel Islands

For customers wishing to ship items to the Channel Islands, please choose the relevant island option from the drop-down country menu at the shopping cart stage (for example, 'Jersey', 'Guernsey', etc). By choosing this option, instead of the United Kingdom, your orders will automatically be exempt from VAT. Please note that the orders to the Channel Islands with a combined total weight of 2kg or less can be shipped with either our Royal Mail International service tariff (see below) or our Courier rates. Orders in excess of 2kg can only be shipped with a courier.

Missing / Lost Parcels

In the very rare circumstance that your item doesn't arrive within the relevant time frame, please contact us within 7 days of placing your order - we will do everything in our power to locate your parcel and expedite its progress. In the even rarer situation that we cannot find your parcel, we will, of course, replace it. To do this, we must first declare your item as lost with the relevant courier/parcel carrier. We call a parcel lost for UK First Class delivery after 10 working days have passed, as dictated by Royal Mail. Working days are Monday to Friday, not including Bank Holidays.

Please don't worry - we always give 100% to ensure our parcels are delivered.

Failed Deliveries - Re-scheduling

Large, bulky, and awkward orders require additional handling and take more time to process. As a result, all products that have a length of over 1.2m will be subjected to a £9.95 additional shipping surcharge. This is set by our couriers and not ourselves. There will be a notification on the product page and also at checkout if this surcharge applies to products you are ordering. This is valid for both domestic and international shipments. Customers may order up to six (6) extra-large items for each shipping surcharge. This Surcharge is exempt from any other shipping rules. Even if your order would otherwise qualify for free shipping, the inclusion of a large item or items necessitates a surcharge. Please feel free to contact us about the collection if this is feasible for you.

All oversized items must be paid for by credit/debit card. In the very unlikely event that you are not in to receive your package, it may be returned to us or sent to a local depot. For Standard Royal Mail deliveries, we recommend looking for a 'failed delivery card' and presenting it at your local depot. UK Mail, who fulfil our next-day deliveries in the UK, will attempt to deliver your parcel or three over a few days during normal working hours. They will leave a 'while you were out card after each attempt. Please contact them directly using the provided details to re-arrange a delivery date/ time that is convenient to you. International parcel delivery attempts are at the discretion of the local post authority. If, after a failed delivery within the UK or the rest of the world, the consignment is returned to us, we will contact you. Please note that it will be necessary for us to charge you for a further delivery to re-dispatch the order to you, regardless of your order being initially eligible for free delivery.

Returns

This policy is offered in addition to your statutory rights.

Return address

ClearenceProducts.com
Unit B3, Dolphin Way
Shoreham By Sea
BN43 6NZ

"Good Will" Returns Policy

In addition to your statutory rights, we have a “Good Will Returns Policy”. Our Good Will Returns Policy means that if you are not entirely happy with your purchase, you can return your item(s) within 30 days of placing your order for an exchange or refund to the original payment method used, subject to the items not being opened or used.

You must ensure the products are returned to us within 30 days; otherwise, your refund may be refused.

Any items returned for refund or exchange must be in original/fully resalable condition.

For any returns or exchanges, a refund will not be provided for the delivery costs unless the item(s) are incorrect or faulty.

If returning items by post or courier, please retain your proof of posting as you are responsible for the items until they reach us.

We`ll need a short cover letter containing your order number, name, address, and contact details. This will help us speed up your return.

Please make sure the return packaging is suitable, and it`s never a bad idea to photograph the packaging before returning it to us, to help resolve any disputes in the unlikely event your parcel is damaged on its way back to us.

A refund will be credited to your original payment method within 10 days of us receiving the returned goods. Please note that some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

Please feel free to get in touch with us if you need to know the status of your return.

Incorrect / Defective Goods

We are humans, and sometimes mistakes happen. In the unlikely event you receive incorrect or defective goods, please contact us and we will ensure that the situation is resolved quickly and to your satisfaction, with no extra cost to you.

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by calling us on +441273 463772 or emailing us at sales@ ClearanceProducts.com

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

Right to Cancel

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).